bet65 Privacy Policy – Your Data, Protected

1Overview

This Privacy Policy applies to all users of bet65 — the online gaming platform available at bet65.vu. It covers all sections of the platform including Sports Betting, Live Casino, Slots, Fish Games, Slot Games, and Bingo.

When you register an account, make a deposit, place a bet, or simply browse the site, certain information is collected. This document explains what that information is, why we need it, and what we do with it. By registering and using bet65, you agree to the practices described here.

If you have questions about any part of this policy, our support team is available through the platform. We aim to respond to all privacy-related queries within 48 hours.

2What We Collect

We collect information in several ways — directly from you when you register or transact, automatically when you use the platform, and in some cases from third-party verification services. Here is a breakdown of the categories:

Category	Examples	Why Collected
Identity Data	Full name, date of birth, CNIC number	Account creation and age verification
Contact Data	Email address, mobile number	Account communication and support
Financial Data	PKR payment method details, transaction history	Processing deposits and withdrawals
Technical Data	IP address, device type, browser, OS	Security, fraud prevention, platform optimisation
Usage Data	Games played, bets placed, session duration	Personalisation and responsible gaming monitoring
Verification Data	ID documents, selfies when requested	KYC compliance and withdrawal verification

We only ask for what is genuinely necessary. You are not required to share more than what is needed to set up and operate your account safely.

3How We Use Your Data

Your data serves specific, legitimate purposes at bet65. We do not use it in ways that go beyond what is described here. The main purposes are:

• Account Management: Creating and maintaining your player account, including login credentials and profile settings.
• Transaction Processing: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer, cards, and mobile wallets.
• Identity Verification: Confirming that you are who you say you are, and that you meet the minimum age requirement of 18 years.
• Customer Support: Responding to your queries, disputes, and any account issues you raise through our support channels.
• Fraud Prevention and Security: Detecting and preventing unauthorised access, multi-accounting, bonus abuse, and other fraudulent behaviour.
• Responsible Gaming: Monitoring for signs of problem gambling and enabling tools like deposit limits and self-exclusion when requested.
• Platform Improvement: Analysing anonymised, aggregated usage patterns to improve the platform, games library, and overall experience.
• Promotions Communication: Sending you relevant offers and updates if you have opted in to marketing communications. You can opt out at any time via your account settings.

We do not use your data for automated decision-making that would have a significant legal or similarly significant effect on you without human review.

4Payment Data and PKR Transactions

All transactions at bet65 are conducted in PKR. When you deposit or withdraw using JazzCash, Easypaisa, Raast, Bank Transfer, or card payments, the relevant payment details are processed securely.

Payment card numbers and mobile wallet credentials are not stored in plain text on bet65 servers. Full card numbers are handled at the point of entry using encryption and are not retained beyond what is required to complete the transaction. Transaction references and amounts are logged for account history, dispute resolution, and regulatory record-keeping purposes.

Withdrawals are only processed to a payment method registered in your own name. This is a security measure that protects both you and the platform from fraudulent withdrawal attempts.

5Cookies and Tracking Technologies

bet65 uses cookies and similar technologies to keep the platform running properly and to understand how players use it. Here is what we use and why:

• Essential Cookies: Required for the platform to function — these handle your login session, game state, and security tokens. You cannot opt out of these without losing access to your account.
• Analytics Cookies: Used to understand how players navigate the site, which games are most popular, and where drop-offs occur. This data is aggregated and anonymised — individual players are not identified from it.
• Preference Cookies: Store your settings such as language, display preferences, and notification choices so you do not have to reset them each visit.
• Marketing Cookies: Used to show you relevant promotional content when you have opted in to marketing. You can manage or withdraw this consent through your account settings or browser preferences.

Most browsers allow you to view, manage, and delete cookies. Blocking essential cookies may affect your ability to use certain parts of the platform. For more information on managing cookies, refer to your browser's help documentation.

6Who We Share Your Data With

bet65 does not sell your personal data to third parties. We share your information only with service providers and partners who help us operate the platform, and only to the extent necessary for those specific purposes:

• Payment Processors: JazzCash, Easypaisa, Raast, and banking partners receive the transaction data needed to process your deposits and withdrawals in PKR.
• Identity Verification Providers: Third-party KYC services may process your verification documents to confirm your age and identity. These providers operate under strict data handling agreements.
• Game Providers: Casino and slot game providers (such as those supplying our Slots, Live Casino, and Fish Games sections) receive a player session identifier to run the games. They do not receive your full personal profile.
• Analytics Platforms: Anonymised, aggregated usage data may be shared with analytics tools to help us understand platform performance.
• Legal and Regulatory Bodies: We may disclose information if required to do so by applicable law, court order, or to protect the rights and safety of our users and the platform.

All third parties with whom we share personal data are contractually required to handle it in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared.

7Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our record-keeping obligations. In general:

• Account and identity data is retained for the duration of your account and for a minimum period after closure for compliance purposes.
• Transaction records and financial data are kept for a minimum of five years from the date of the transaction in line with standard financial record-keeping practice.
• Communications and support logs are retained for up to three years from the date of the interaction.
• Where you have exercised a right to erasure, we will delete or anonymise your data within a reasonable timeframe, except where retention is required by law.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8Data Security

Protecting your data is a core part of how bet65 operates. We use a combination of technical and organisational measures to keep your information safe:

• All data transmitted between your device and bet65 servers is encrypted using SSL/TLS protocols.
• Sensitive data such as passwords is stored in hashed form — we do not store plain-text passwords.
• Payment information is handled using tokenisation and encryption, and is not retained in a readable format beyond the point of transaction.
• Access to personal data within bet65 is restricted on a need-to-know basis. Staff members can only access the data relevant to their role.
• Our systems are monitored for unusual activity, and security reviews are conducted on a regular basis.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a part in keeping your account safe — please use a strong, unique password and do not share your login credentials with anyone. If you ever suspect that your account has been compromised, contact support immediately.

9Your Rights Over Your Data

As a bet65 player, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any of your information is inaccurate or out of date, you can ask us to correct it. You can update many details directly through your account settings.
• Right to Erasure: In certain circumstances, you can request that we delete your personal data. Note that some data may need to be retained for legal or compliance reasons even after an account is closed.
• Right to Restrict Processing: You can ask us to limit how we use your data while a concern or dispute is being resolved.
• Right to Data Portability: You can request your data in a structured, commonly used format so that it can be transferred if needed.
• Right to Withdraw Consent: Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time through your account settings.

To exercise any of these rights, contact our support team through the platform. We will respond within a reasonable timeframe and in any case within 30 days of receiving a valid request. We may need to verify your identity before processing a data request.

10Minors and Under-18 Protection

bet65 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, that account will be closed immediately and all associated data will be deleted.

We encourage parents and guardians to use parental control tools to restrict access to online gambling platforms for minors. If you believe a minor has registered on bet65, please contact our support team immediately so we can take appropriate action.

11Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices, or evolving requirements. When changes are made, the "Last Updated" date at the top of this page will be revised.

For material changes — those that significantly affect how your data is used — we will make reasonable efforts to notify you in advance through an in-platform message or by email. We recommend checking this page periodically so you are always aware of the current policy.

Continued use of bet65 after a revised policy has been published means you have accepted the updated terms. If you do not agree with any changes, please stop using the platform and contact support to discuss your options.

12Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the way your personal data is handled, please reach out to our support team directly through the platform. You can also find answers to common questions on our FAQ page.

We take all privacy queries seriously and aim to provide a clear, helpful response within 48 hours. For formal data subject requests — such as access, rectification, or erasure — please state the nature of your request clearly when contacting support so we can handle it through the appropriate process.